Help & FAQ

The Dog Track — entertainment-only simulation

Getting started

Is this real-money gambling?

No. Every coin, bet, and payout on The Dog Track is virtual currency in a free simulation. Nothing here is wagered for or redeemable as real money. See our Privacy Policy and Terms of Service for the full legal language.

I lost my password / can't log in. What do I do?

Go to Sign In. If you're already signed in, you can change your password any time from the gear icon → Settings → Account → Change password. There is currently no automated "forgot password" email flow — if you're locked out entirely, use the contact option below.

How do I change my display name?

Gear icon → Settings → Account. Usernames themselves (used for login) cannot currently be changed self-serve.

Do my winnings persist if I don't create an account?

Playing without an account saves your balance to this device only (a "guest" session). Sign up for a free account to keep your bankroll across devices — see the banner at the top of the page.

Betting & racing

What do Win / Place / Show / Exacta / Trifecta etc. mean?

These are standard parimutuel bet types borrowed from real greyhound and horse racing. Win = your dog finishes 1st. Place = 1st or 2nd. Show = 1st, 2nd, or 3rd. Exacta/Trifecta/Superfecta require picking the exact finishing order of 2/3/4 dogs. Quinella and Duet are the "any order" versions. Full definitions are shown in the Betting tab when you select each type.

Why did my bet not settle immediately?

Settlement happens automatically right after a race finishes. If you were disconnected mid-race, reconnecting automatically claims any winnings you're owed — you should never need to do anything manually.

Responsible play

This is a free simulation with no real-money wagering, but we still provide a daily spend limit and a self-exclusion ("cool-off") tool under gear icon → Settings → Responsible Play, because good habits matter regardless of stakes.

Account & privacy

See the Privacy Policy for what we collect and how to request account deletion. You can download a full copy of your account data any time from Settings → Account → Export my data.

Still stuck?

This is a closed-beta demo without a staffed support desk yet. If you've hit something this page doesn't cover, the fastest path is usually to check Privacy and Terms first — most account questions are answered there. A dedicated support inbox is tracked in our launch checklist.

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